Significant doctor and staff time is set aside for our clients, especially on the first appointment. Therefore we request notification of appointment changes to be made by the prior business day (not always the day before the appointment, see definition below). This policy allows us to give those on our waiting list needing urgent care, the courtesy of enough notice to make arrangements to see Dr. Bernstein.

Barring a serious excuse for not showing up or changing your appointment without sufficient notice, unfortunately the Advance Wellness Center will:

1. Charge a late change/ missed appointment fee to your credit card. This fee ranges from half to the full amount of the appointment fee, depending on how late the cancellation, is communicated. (A credit card number is required when you make the appointment. If a credit card is unavailable, a money order, check or cash is required prior to your appointment).
2. The Advanced Wellness Center will not reschedule clients a third time if they twice do not call in advance to communicate an appointment change.

It is preferred that appointment changes be communicated by phone (please leave a message if we are out) not via e-mail, as we may not always be able to check our e-mails in a timely manner. You may also fax appointment changes to Client Services at (954) 565-5312.

A business day is a day we are open. If your appointment is on Wednesday, because we are closed on Tuesday, you would need to call no later than Monday morning to reschedule or cancel your appointment. If your appointment is on a Monday, since we are closed Sunday, Saturday and Friday afternoon, you would need to call us no later than Friday morning (we are in the office until noon on Fridays) to inform us of your change in plans. Our office is closed Tuesday, Friday afternoon, Saturday, Sunday and some holidays. Therefore these days do not count as previous business days. We will be pleased to clarify this further if you have any questions.

On behalf of our clients who suffer from chemical sensitivities, we ask you to please not wear Perfume, Cologne, Natural Aromatic Oils, etc. whenever you come to our office. The alcohol in perfume and the scents themselves are highly toxic to clients already overwhelmed with toxins in their liver or who otherwise genetically cannot process toxins efficiently. These substances can literally cause a crisis requiring emergency intervention. Because many who routinely use a scented product may not smell them, and clothing tends to carry perfume scents from the previous time it was worn, we advise you to wear freshly washed clothes. Should you arrive wearing a scented product, we apologize, but will need to ask you to wait in the building lobby and there is a possibility we may not be able to see you at all that day. We deeply appreciate your cooperation.